The system that answers
before your competition does.
Human Australian callers. Under 5-minute inbound response. 68% booking rate. Every lead qualified, every appointment briefed — pushed to your CRM before the call ends.
<5 min
First call response
68%
Booking rate from inbound
7–12×
Follow-up attempts/lead
100%
Australian callers
The Problem
Three things that are costing you right now.
Every appointment setting failure comes down to the same root causes. Speed, database neglect, and unqualified appointments. Here's what they actually cost.
82%
of leads choose a provider within 30 minutes of submitting
Your leads are going cold in 5 minutes.
A web enquiry, a comparison site submission, a database trigger — the contact window is 5–15 minutes before the lead mentally moves on or calls a competitor. Your admin queue hasn't cleared. Your agent is on a call. That opportunity is now gone.
6–18%
of dormant databases reactivate with structured outreach
Your CRM is a graveyard.
Every business we work with has 200–5,000 contacts who enquired, went quiet, and were never systematically re-engaged. They're not gone — they're just waiting for someone to call. A structured database reactivation campaign recovers 6–18% of these contacts within 90 days.
30–45 min
lost per unqualified appointment by your closers
You're paying for appointments, not outcomes.
Unqualified appointments cost your closers 30–45 minutes per tyre-kicker. Without strategic triage — motivation, budget, timeline, decision authority — your best people are burning time on leads who were never going to convert. Every bad appointment is a good appointment that didn't happen.
Inbound lead response
that actually works.
Every qualified lead your business generates — web forms, comparison sites, database triggers, referrals — answered by a live Australian caller in under 5 minutes. Qualified. Booked. Briefed to your CRM.
Active call
Triage in progress
3m 42s
Time since lead submitted
Speed-to-Contact
Every inbound lead receives a live call within 5 minutes during business hours. Not an email. Not an SMS. A human Australian caller.
Business Hours Intelligence
Timezone-aware shift management across all 6 states. A Perth lead at 7am gets called at 7am Perth time — not at midnight.
Strategic Qualification
Not a script-reader. A structured triage conversation — motivation, budget, timeline, decision authority. You get the brief, not just the booking.
ACCC & DNC Compliance
Every call ACCC-compliant out of the box. DNC register checked before every dial. Recorded, tagged, and audit-ready from day one.
The Call Architecture
Every lead goes through the same filter.
Not a script. A structured conversation architecture. Here's exactly what happens from the moment a lead submits to the moment your closer walks into an appointment — fully briefed.
Lead Submitted
Standby Fires
Strategic Triage
Qualified
Appointment Booked
Lead Submitted
Web, comparison, CRM trigger
Standby Fires
First call <5 min
Strategic Triage
Motivation · budget · timeline
Qualified
Decision-maker confirmed
Appointment Booked
Pushed to CRM with full brief
68%
Booking rate from every 100 leads entering the system.
Industry average for unmanaged inbound is 8–12%. The gap is the Standby architecture.
Lead Decay Science
Every minute costs you contact probability.
Harvard Business Review studied 100,000+ leads. The data is unambiguous — speed-to-contact is the single highest-leverage variable in any lead response system. This is what you're actually losing.
Contact probability
Chance of reaching the lead on first call, by response time
7%
at 2.0hr
The Real Cost
Your system
7%
contact rate on first call
H&B Standby
84%
contact rate on first call
You need
1389calls
to reach 1 lead reliably
Standby advantage
12×
higher contact probability
Standby places the first call in under 5 minutes — every time, during business hours.
80% of leads make their decision within the first 30 minutes after submitting.
Revenue Leak Calculator
How much revenue is your current system costing you?
Select your industry. Adjust the sliders to match your business. See the annual gap between what you're generating now and what Standby delivers.
Real Estate
Appraisals & listings
All calculations are estimates based on industry benchmarks. Actual results vary by market, team, and conversion process.
Current annual revenue
$432,000
From your existing lead sources and pipeline
With Standby — projected annual
$3,164,400
7.3× your current performance
Annual revenue gap
$2,732,400
This is what your current system is leaving unrealised every year.
National Coverage
Every state. Every timezone.
We operate across all Australian states with timezone-aware shift scheduling. Every lead, in every state, gets a local-hour first call — not an automated reply. Not tomorrow.
<5 min
First call response
100%
Australian callers
6
States covered
7–12×
Follow-up attempts
Operating hours: 6am AEST → 7pm AWST · All states covered in local business time
Sydney inbound
Connected in 2m 47s
Select Your Industry
The same system. Built for your market.
Every industry has different qualification rules, different CRM systems, and different reasons leads go cold. Choose your sector to see the exact playbook — including the integrations, the scripts, and the conversion proof.
Platform Integrations
If it has an API, we connect to it.
Every lead handover is a structured, tagged payload pushed directly to your CRM — not a forwarded email. Not a spreadsheet. Every contact logged, every outcome tracked, in under 60 seconds from qualification.
Real Estate CRM
Mortgage & Finance
Solar & Energy
Trade Services
Property Development
Communication
Automation
+ 200 more via Zapier, Make, and custom webhook
CRM handover screenshot
Replace with: next/image showing actual CRM push / deal card
Every handover includes
- Full contact details — name, number, email
- Motivation, timeline, urgency score
- Budget or borrowing capacity confirmed
- Decision-maker status + key objections
- Source, suburb, appointment time
- Outcome tag: booked / callback / disqualified
Delivered in under 60 seconds of qualification
Time to First Appointment
7 days or 12 weeks. Your choice.
The most common objection to outsourced outbound is setup time. Here's the actual comparison — side by side, milestone by milestone.
H&B Standby
First appointment: Day 7
Internal Hire
First appointment: Week 12+
Brief & CRM access
Growth Plan call + CRM credentials shared. We map your qualification logic.
Integration built & tested
Lead source connected, CRM handover format configured, test calls completed.
First live calls placed
Real leads, real calls. Inbound responses firing within 5 minutes.
First appointments delivered
Booked, qualified, briefed — in your closer's calendar.
Fully optimised pipeline
Consistent daily volume. Scripts refined. CRM data clean.
Job ads posted
$2,500–$4,000 in Seek + LinkedIn spend. 200+ applications incoming.
Application screening
40+ hours of your management time. Shortlist 8–12 candidates.
Interviews & offers
Another 20+ hours of interviews. Reference checks. Negotiation.
Start date, systems setup
Equipment, CRM access, email setup. Onboarding paperwork.
Compliance training
ACCC, DNC register, calling scripts, TCPA obligations.
Supervised calling
Low output. High supervision time. Mistakes made. Corrections needed.
First reliable appointments
If they haven't quit. If they were the right hire. If the training worked.
80 days
saved vs internal hire
$0
payroll, super, leave risk
Day 1
ACCC compliance. Out of box
Common Questions
Everything you actually need to know.
The questions principals, directors, and sales managers ask before they start. We've answered them all.
Your leads don't wait. Neither do we.
Book a 30-minute Growth Plan call. We'll map your current lead response system, identify the gaps, and show you exactly what Standby delivers for your specific industry and volume.