Booked jobs.
Zero tyre-kickers.
We answer your inbound enquiries within 5 minutes, follow up every unapproved quote 7–12 times, and filter out the renters, the out-of-area time-wasters, and the people who were never going to book. Your tradies show up to qualified jobs. Nothing else.
Every quote you sent and never followed up is a job someone else did.
You send 40–50 quotes a month. You follow up once, maybe twice. The customer goes quiet, you move on. But 40–60% of those quotes are still winnable at week two. The customer got busy — they didn't say no. Nobody called.
First tradie to call back gets the job. You're not calling fast enough.
A homeowner submits a quote request at 7:30pm. They want the job done this week. If nobody calls them back within 5 minutes, they're moving through the next search result. There's no loyalty at that point. It's whoever picks up the phone first.
Fuel costs money. Driving to quote jobs that were never real costs more.
Renters who haven't asked their landlord. Body corp jobs buried in approval paperwork. Addresses 90 minutes outside your service area. Every site visit for a job that was never going to happen is fuel, time, and an opportunity cost you're not getting back.
Your Trade. Your Numbers.
We know your specific industry. Not just 'trades'.
Select your trade below to see the typical pipeline numbers, the tyre-kicker profiles we filter out, and where the biggest opportunity sits for your specific business.
Plumbing
Avg job value
$850–$4,500
Typical monthly quotes sent
~45
Unapproved pipeline value / month
~$38,250
sitting unworked
CRMs we integrate with
ServiceM8, Tradify, Simpro
Tyre-kickers we filter out
Renters calling without landlord approval. DIYers who want a quote to justify doing it themselves. Body corp jobs buried in approval processes for weeks.
Where Standby wins for plumbing
Emergency plumber searches spike at night and on weekends. First caller gets the job every time.
Your Quote Pipeline
Every quote you sent and never followed up is a job your competitor is doing.
This is what a typical 50-quote monthly pipeline looks like when you break it down honestly. The numbers aren't hypothetical — they're the industry norm for a trade business doing 3–15 vans.
Typical 50-quote monthly pipeline — where the jobs actually go
Approved and booked
Jobs that converted — customer said yes and a date is locked in
11
quotes
Waiting on customer decision
Quote sent, customer is thinking — but nobody's called to follow up
9
quotes
Sent 7+ days ago — zero follow-up
Still winnable. Customer probably forgot, got busy, or is comparing. Nobody has called.
17
quotes
Tyre-kickers — filtered at qualification
Renters, budget-shoppers, and jobs outside your area. Filtered out before they waste your time.
13
quotes
At an average job value of $3,500, those 17 unworked quotes are worth $59,500 in revenue sitting idle this month alone.
First tradie to call gets the job. We make sure that's you.
Standby monitors your inbound enquiries around the clock. The moment a job request comes in — your website, a lead platform, word of mouth referral — an Australian caller is dialling. Not tomorrow morning. Right now.
< 5 min
From enquiry to first call
Every lead. No exceptions.
400%
Higher booking rate vs 1-hour delay
MIT Lead Response Management Study
100%
Of all enquiries contacted
Zero dropped leads
7–12×
Follow-up attempts per prospect
Until outcome is reached
Enquiry lands — Our team call within 5 minutes
Someone fills out your quote request form at 7pm on a Tuesday. Our team call them before they've had time to find the next tradie on Google. That's the window. We don't miss it.
Our team call. They pick up. Job gets booked.
Calling within 5 minutes is 400% more likely to get a job booked than calling an hour later. Most tradies call back the next morning. By then, the customer has already got three other quotes.
7–12 attempts before Our team call a lead dead
One call and a voicemail is not follow-up. We try across multiple call windows — mornings, lunchtimes, early evenings — until we speak to someone or hit a definitive no. You'd be surprised how many 'dead' leads pick up on attempt five.
Every outcome goes straight into your job management software
Booked, callback, not proceeding — logged directly into ServiceM8, Tradify, Simpro, AroFlo, or Fergus as a job or note. Your admin doesn't need to touch it. Your schedule fills itself.
The Execution Gap
Where your booked jobs are going missing.
The gap between vans full and vans empty isn't usually a lead volume problem. It's a follow-up problem. Here's what the numbers look like.
Inbound web enquiries called back within 5 minutes
Most trade businesses call back new web enquiries when someone in the office gets a spare moment — which is rarely within the first hour. By then, the customer has already moved on to the next search result. Our team call within 5 minutes, every time, because that's when the job is still available.
Unapproved quotes followed up more than twice
The typical trade business follows up an unapproved quote once, maybe twice, before writing it off. We follow up 7–12 times across structured call windows. The difference between one attempt and seven isn't harassment — it's persistence. Most customers who convert at attempt five simply hadn't got around to responding.
Inbound leads qualified before booking a site visit
Driving 45 minutes to quote a job for a renter who doesn't have landlord approval, or a customer who's already accepted another quote and wants a third opinion, is the most expensive thing in a trade business. We qualify property ownership, job scope, and decision-maker presence before a single van moves.
Quote Recovery Calculator
See exactly how much revenue is sitting in your unapproved pipeline.
Most tradies don't know what their quote follow-up rate is actually costing them. Put your numbers in and see what systematic follow-up returns per month.
Your business
Unapproved quotes sitting in your pipeline right now
~35 quotes
Worth approximately $123k in potential revenue this month alone.
Revenue at different follow-up depths
12 attempts — Full systematic programme. Standby territory. Every winnable quote gets worked.
Additional jobs recovered / month
+16 jobs
Additional annual revenue
$672k
Inbound Speed-to-Lead Calculator
How much your response time is costing you per year.
Select your typical callback time on a new web enquiry. Put in your monthly leads and average job value. See the annual revenue gap — it'll be higher than you think.
You're following up a cold lead. Half the jobs at this response time have already gone elsewhere.
Your numbers
Annual impact
Standby
24
jobs/month
Current
10
jobs/month
Jobs going to competitors each month
-14 jobs
Annual revenue lost to slow response
-$588k
Revenue going to competitors every year because the first call was too slow.
The Handover Difference
Your tradies show up knowing exactly what they're walking into.
Same Richmond enquiry. One tradie gets a missed-call notification. The other gets a full brief before they leave the depot.
What lands in your inbox
Most trade businesses work from this
The Humm&Buzz job brief
What your tradie gets before they leave the depot
How It Works
We answer the phone so your tradies can stay on the tools.
Four things we do from day one. No setup delays. No management overhead. Just more booked jobs.
New enquiry lands — Our team call in under 5 minutes
Your website, a lead platform, a referral call — the moment a new job enquiry comes in, we're on the phone. No waiting for office hours. No admin backlogs. Whoever calls first gets the job.
- Real-time monitoring of all inbound enquiry sources
- First call under 5 minutes — every enquiry, every day
- Evenings and weekends covered — that's when the calls come in
Tyre-kickers filtered before you waste a kilometre
Renters without landlord approval. Body corp jobs buried in paperwork. Out-of-area enquiries. We qualify job scope, property ownership, and location before anyone drives anywhere.
- Property ownership and landlord approval confirmed
- Job scope and timeline established upfront
- Out-of-area and non-viable jobs filtered immediately
Unapproved quotes followed up — 7 to 12 times
You sent the quote. The customer went quiet. We don't give up after two calls. We follow up across mornings, lunchtimes, and early evenings until we get a yes, a no, or a clear reason it's not happening.
- Systematic follow-up across multiple call windows
- 7–12 attempts before a quote is written off
- Callback scheduling when customers ask for more time
Every job logged straight into your system
Booked, callback, not proceeding — all written directly into ServiceM8, Tradify, Simpro, AroFlo, or Fergus. Your schedule fills automatically. Your admin doesn't need to touch it.
- Native with ServiceM8, Tradify, Simpro, AroFlo, Fergus
- Job details, scope, and contact notes captured
- Confirmed jobs synced to your schedule automatically
Common Questions
Straight answers to the questions every tradie actually asks.
No hedging. No corporate language. Just honest answers to the things worth knowing before you commit.
Ready when you are
Scale your trade business without the HR nightmare.
No lock-in contracts. No offshore call centres. No payroll risk. Get a Growth Plan and put more booked jobs on your schedule starting this week.