Qualified Appraisals.
Without the hiring chaos.
We build an appraisal booking system that activates your full database, protects agent time, and fills your calendar with qualified sellers — completely removing the need to manage in-house callers.
Your agents are closers. Stop using them as callers.
An experienced agent spending three hours a day chasing web leads and leaving voicemails is not writing listings. That time has a dollar value — and it's higher than any admin wage you're paying to avoid it.
85% of your database hasn't been called this quarter.
Past appraisals, expired listings, old buyer enquiries — all sitting dormant in your CRM generating nothing. Most agencies contact less than 15% of their database in any given quarter. The other 85% is your competitor's opportunity.
The first confident call wins the appraisal.
When a vendor submits a web enquiry, the first agent who calls back confidently and professionally almost always wins the meeting. There is no system for this in most agencies. We are built for nothing else.
Database Reality
Your database has listings in it. You just haven't called them.
This is what the average real estate database looks like when you break it down by contact activity. The numbers are not hypothetical — they come from industry benchmarks across agencies of 2–20 staff.
Typical 5,000-contact database — activity breakdown
Active — currently in conversation
Being worked by your agents right now
Past appraisals — never reactivated
Vendors you quoted and never followed up
Old buyer enquiries — potential vendors
Buyers who may now be ready to sell
Untouched — 90+ days of silence
The dead zone. Nobody has called these people this quarter.
In a database of 5,000 contacts, that's 2,750 people who haven't heard from your agency this quarter.
The first confident call wins the appraisal. We make it.
Standby monitors your inbound lead sources in real time. When a vendor submits an enquiry, an Australian caller is dialling within 5 minutes — not when your admin gets back from lunch.
< 5 min
From enquiry to first call
Every lead. No exceptions.
400%
Higher booking rate vs 1-hour delay
MIT Lead Response Management Study
100%
Of all enquiries contacted
Zero dropped leads
7–12×
Follow-up attempts per prospect
Until outcome is reached
Web enquiry hits your CRM — Standby fires
When a new vendor enquiry lands in Rex, VaultRE, or Agentbox, our system triggers within seconds. The caller is dialling before your agents have seen the notification.
First call under 5 minutes. Every time.
First contact within 5 minutes is 400% more likely to result in a booked appraisal than calling an hour later. That window is not a guideline — it's the entire game.
7–12 attempts until we have an outcome
Not two voicemails and a shrug. We follow up until we have a yes, a no, or a specific callback time. Every contact gets a result logged, not just an attempt noted.
Every outcome synced to your system
Booked, callback, disqualified — all logged as notes and status updates in your existing CRM. Your agents see the full picture before they arrive at the appraisal.
The Execution Gap
Where your appraisal pipeline goes quiet.
Most agencies don't lose listings because of bad agents. They lose them because of broken follow-up systems. Here's how the numbers compare.
Follow-up attempts per lead
The average agency makes 1–2 attempts and marks the lead as uncontactable. We follow up 7–12 times with structured intervals until we have a confirmed outcome — booked, callback, or disqualified.
Database penetration per quarter
Most agents contact less than 15% of their database in any given quarter. The other 85% sits dormant — past appraisals, expired listings, old buyer enquiries — not generating a single conversation.
Leads contacted within 5 minutes of enquiry
Calling within 5 minutes of a web enquiry is 400% more likely to result in a booked appraisal than calling an hour later. Most agencies don't have a system for this. We are built for nothing else.
Appraisal Opportunity Finder
What is your database actually worth?
Break your CRM into its four key segments, dial in realistic activation rates, and see the GCI sitting in your existing data — before you spend a dollar on new leads.
Past appraisals — didn't list
Vendors you appraised and lost. Circumstances change — divorce, retirement, relocation.
96
Appraisals
21
Listings
$294k
GCI
Expired & withdrawn listings
Properties that came off market without selling. Most will try again with the right agent.
72
Appraisals
16
Listings
$224k
GCI
Buyers who may now be vendors
Past buyer enquiries sitting in your CRM. Some bought elsewhere and are ready to upgrade.
72
Appraisals
16
Listings
$224k
GCI
General database contacts
Past clients, referrals, open home attendees — everything else in your system.
104
Appraisals
23
Listings
$322k
GCI
Global assumptions
Total database GCI
Appraisals generated
344
Listings won
76
Projected latent GCI
$1.06M
Based on your inputs. Assumes systematic activation across all four segments.
Database ROI Calculator
Plug in your numbers. See what's sitting dormant.
The Appraisal Opportunity Finder breaks down your pipeline by source. This calculator gives you the top-line number — what systematic database activation looks like at your scale.
Your numbers
Projected quarterly pipeline
Contacts reached this quarter
1,250
Appraisals generated
125
Listings won
28
Projected quarterly GCI
$392k
Based on your inputs above. This figure is latent GCI — it exists in your current database today.
The Handover Difference
Your agents walk in knowing everything.
Most agencies hand their agents a name and a number. We hand them a brief. Here's what that looks like in practice — the same Toorak vendor enquiry, two very different outcomes.
The generic web lead
What most agents receive
The Humm&Buzz handover
What your agent receives before they walk in
How It Works
A turnkey appraisal team. Zero management overhead.
Four operational pillars that run in parallel from day one. You get the appointments. We handle everything that comes before them.
Australian-led vendor conversations
Appraisals are won on trust. A local caller who understands your suburb, your market, and your agency tone is not a small thing.
- Australian callers only — no exceptions
- Briefed on your brand, your patch, and your tone
- No cringe scripts — trained conversations
Strict seller qualification
We qualify against your criteria before a single appointment is booked. Your agents don't drive to curiosity valuations.
- Property type and size confirmed
- Motivation and urgency established
- Decision-maker on the call before booking
Database reactivation at scale
Your CRM is not a filing cabinet. Past appraisals, expired listings, and old buyer enquiries all have listings inside them — if someone calls.
- Past appraisals contacted first
- Expired and withdrawn listings targeted
- 7–12 follow-up attempts per contact
Handover your agents can close from
Every booking comes with context: suburb, property, motivation, competing agent presence, and the note your agent actually needs to hear before they walk in.
- Suburb, property, and motivation captured
- Competing agent activity flagged
- Confirmed appointment synced to your CRM
Common Questions
The questions worth asking before you commit.
Real questions from real estate principals who've been burned by offshore shortcuts and vague outsourcing promises. Direct answers — no hedging.
Ready when you are
Want appraisal volume you can actually forecast?
Stop playing hiring roulette. Get a Growth Plan and map the fastest path to extracting GCI from your existing database.